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You can also update the software by selecting EPSON Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can manually update the software by opening the
App Store, selecting Updates, searching for a software update option for Epson Software, and
selecting Update.
Parent topic: Solving Problems
Related references
Where to Get Help
Product Status Messages
You can often diagnose problems with your product by checking the messages and status icons on its
LCD screen. You can also check for errors by pressing the Job/Status button and selecting Printer
Status.
Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
The ReadyPrint service is
unavailable due to a connection
issue.
Make sure the product is connected to a network with Internet
access.
The ReadyPrint service is
unavailable due to an account issue.
Error code: XXXXXX
There may be an issue with your ReadyPrint account. Log in to
your account to review its status.
Printer is offline. Check the network
connection and connect to the
Internet to maintain the ReadyPrint
service.
The product has not been connected to the Internet for an
extended period of time. Make sure the product is connected to
a network with Internet access.
Printer error. Turn the power off and
on again. If the problem persists,
contact Epson Support.
Turn the product off and then back on again. If the error persists,
check for and remove any jammed paper or protective materials
from the product. If the error still persists, contact Epson for
support.
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