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LCD screen message Condition/solution
To use cloud services, update the
root certificate from the Epson Web
Config utility.
Contact your product administrator.
Check that the printer driver is
installed on the computer and that
the port settings for the printer are
correct.
On a Windows computer, go to Control Panel > Hardware and
Sound > Devices and Printers. Right-click the printer and
select Printer Properties. Make sure the printer port is selected
correctly in the Ports tab. Select the USBXXX setting for a USB
connection or EpsonNet Print Port for a network connection.
Recovery mode Contact your product administrator.
Parent topic: Solving Problems
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1. Disconnect any interface cables connected to your product.
2. Load plain paper in the paper cassette.
3. Press the home button, if necessary.
4. Select Settings > Maintenance.
You see a screen like this:
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