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Parent topic: Solving Memory Card Problems
Cannot Transfer Photos to or from a Memory Card or Device
If you have problems transferring photos to or from a memory card or USB device inserted in your
product, try these solutions:
• Make sure your memory card or device is compatible with the product.
• Make sure your product is securely connected to your computer.
• If you are transferring photos to a memory card, check the memory card's write-protect tab to make
sure it is set to allow writing to the card.
• Make sure that the file sharing setting for your product is set correctly.
Parent topic: Solving Memory Card Problems
Related references
Memory Card Types
Memory Card Specifications
External USB Device Specifications
Related tasks
Inserting a Memory Card
Connecting and Printing from a Camera
Connecting and Using a USB Flash Drive or External Device
Solving CD/DVD Problems
Check these sections if you have problems printing on a CD/DVD with your product.
CD/DVD Jam Problems
Image Not Centered on CD/DVD
Ink Smears on CD/DVD
Faint Image on CD/DVD
Parent topic: Solving Problems
CD/DVD Jam Problems
If a CD/DVD has jammed in the product and you see an error message, you need to remove the
CD/DVD tray:
1. Cancel the print job from your computer, if necessary.
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