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INFORMATION Code List
The INFORMATION code represents the status of the registered Discproducer. When multiple statuses exist, all corresponding
codes appear.
Item INFORMATION code Explanation and Remedies
Printer HPR000 A printer fatal error has occurred.
Remedy:
Turn off PP-100/PP-100N and turn it back on.
HPR001 A printer maintenance error has occurred.
Remedy:
Please contact the store where you purchased Discproducer or our customer
service.
HPR002 The waste ink pads need to be replaced.
Remedy:
Please contact the store where you purchased Discproducer or our customer
service.
HPR003 A communication with the printer is failed.
Remedy:
Check if the port setting on the printer driver is correct.
HPR005 The ink cartridge cover is open.
Remedy:
Close the ink cartridge cover.
HPR006 A printer maintenance error has occurred.
Remedy:
Please contact the store where you purchased Discproducer or our customer
service.
HPR007 The maintenance box is not installed.
Remedy:
Install the maintenance box.
HPR008 Time to replace the maintenance box.
Remedy:
Replace the maintenance box with a new box.
HPR009 Cannot recognize the maintenance box.
Remedy:
Correctly install the maintenance box.
HPR010 The maintenance box cover is not placed correctly.
Remedy:
Check the status of the cover.
Drive HDR000 Controlling the drive tray is failed.
Remedy:
(1) Turn Discproducer off and remove any foreign object from the drive tray.
(2) Turn Discproducer back on.
HDR001 Processing the job is impossible because of a fatal error of the drive.
Remedy:
Turn off Discproducer and turn it back on.
Drive HDR002 The drive cannot be recognized; initialization cannot be performed on the main unit.
Remedy:
(1) Check the connection status of the main unit's drive.
(2) Turn off Discproducer and turn it back on.
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