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• If you use a Screen Mirroring connection and an internet connection at the same time, the image may
freeze or contain noise. Disconnect from the internet to improve the connection speed of the mobile
device.
• Make sure the projection contents meet the Screen Mirroring requirements.
• Depending on the settings of the mobile device, the connection may be lost when the device enters
power saving mode. Check the power saving settings on the mobile device.
• Make sure your mobile device has the latest version of its wireless driver and firmware installed.
Parent topic: Solving Network Problems
Solutions to HDMI Link Problems
If you cannot control an HDMI device using the HDMI Link buttons, try the following solutions:
• Make sure all necessary cables are securely connected and the power is on for the projector and
connected video sources.
• Make sure the cables meet the HDMI CEC standard.
• Make sure the connected device meets the HDMI CEC standard. See the documentation supplied
with the device for more information.
• Check if the device is available in the Device Connections list in the Signal I/O menu. If the device
does not appear, it does not meet the HDMI CEC standards. Connect a different device.
• Make sure the connected devices are turned on and in standby status. See the documentation
supplied with the device for more information.
• If you connected a new device or changed any connections, make sure the CEC function is set for the
connected device. You may need to restart the device.
• Connect no more than four devices that support HDMI Link at the same time.
• If you have connected a speaker or receiver, set the output to PCM.
Parent topic: Solving Problems
Related references
Input Signal Settings - Signal I/O Menu
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
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