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English
Chapter 5
Troubleshooting
Error Messages
You can identify many common problems using the Error light
and error messages on your Control Panel. If this product stops
working and the Error light is on, use the following table of error
messages to diagnose the problem, and then try the
recommended solution.
Error Messages Problem Solution
No XXX ink
cartridge --->
Press the Color
copy button to
install new ink
cartridge.
The ink cartridge
indicated in the message
is not installed.
Press the x Color Copy button.
The print head moves to the ink
cartridge install position. Then
open the scanner unit and
install the ink cartridge. See
“Replacing an Ink Cartridge” on
page 27.
XXX ink out --->
Press the Color
copy button to
begin replacing
the ink
cartridge.
The ink cartridge
indicated in the message
is empty.
Press the x Color Copy button.
The print head moves to the ink
cartridge install position. Then
open the scanner unit and
replace the empty cartridge
with new ones. See “Replacing
an Ink Cartridge” on page 27
Ink cartridge
error --->
Press the Color
copy button to
begin replacing
the ink
cartridge.
Error occurs at the ink
cartridge.
Press the x Color Copy button.
The print head moves to the ink
cartridge install position. Then
open the scanner unit and
replace the ink cartridge with a
new one. See “Replacing an Ink
Cartridge” on page 27.