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• Make sure the platen height is adjusted correctly. The printer cannot print if the platen is too far from
the print head. If Platen Gap is set to Manual, check that the spacer combination and platen height
(scale) are suitable for the type of media you are using.
Parent topic: Solving Printing Problems
Related references
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Related tasks
Performing a Nozzle Check
Cleaning the Suction Cap
Cleaning Around the Print Head
Changing the Platen Height
Attaching or Removing Spacers
Platen Height Error Is Displayed While Printing
If a platen height error is displayed on the LCD screen during printing, try these solutions:
• If the image you are printing requires a large amount of ink, the platen height position sensor may
cause an error to appear on the LCD screen. If the T-shirt is loaded on a platen with a frame, remove
the frame and load the T-shirt so that it is flat. You should also reduce the width of any White ink in
Garment Creator 2 or another RIP software you are using so that any white under-base print does not
extend outside of the image. Be careful not to touch the T-shirt during printing as it can easily move
out of position.
• Check that the pre-treatment solution is completely dry and reload the T-shirt on the platen.
• The printer's sensor may be reacting to an uneven media surface, or the media surface has slack or is
creased. Try reloading the media so that is flat. If the problem persists, do the following:
1. Set Platen Gap to Manual.
2. Check that the spacers you are using and the platen height are appropriate for the type of media
you are using.
3. Add or remove spacers and change the platen height, as necessary.
4. Load the media you want to use on the platen.
Note: Load it so that it is flat with no slack or creases on the media surface.
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