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Related tasks
Cleaning Around the Print Head
Filtering the Cotton Pre-treatment Solution
Cleaning the Platen Without a Grip Pad
Cleaning the Printer
Printer Status Sheet or Logs Print Incorrectly
If the printer status sheet and log are printed beyond the edges of your paper, make sure you are printing
with a medium size (standard) platen.
Parent topic: Solving Print Quality Problems
Related tasks
Installing the Platen
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Close all applications running on your computer.
4. Do one of the following:
• Windows 11: Click , then search for Settings and select it. Select Apps or System > Apps &
features. Then select the program you want to uninstall and select Uninstall.
• Windows 10: Right-click and select Control Panel > Programs > Programs and Features.
Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
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