Epson SureColor P5370

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Parent topic: Solving Problems

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Table of Contents3
Surecolor P5370 User's Guide11
Introduction to Your Printer12
Printer Features12
Optional Equipment and Replacement Parts13
Available Software13
Notations Used in the Documentation14
Printer Part Locations15
Product Parts - Front15
Product Parts - Top/Inside16
Product Parts - Rear18
Using the Control Panel18
Control Panel19
Changing the LCD Screen Language21
Selecting the Date and Time22
Setting a Password and Locking the Control Panel22
Using Power Saving Settings24
Changing the Sleep Timer Settings24
Changing the Power off Timer Settings24
Printer Usage Guidelines25
Installation Space26
Using Your Printer26
Storing Your Printer27
Wi-Fi or Wired Networking29
Network Security Recommendations29
Wi-Fi Infrastructure Mode Setup30
Selecting Wireless Network Settings from the Control Panel31
Wi-Fi Direct Mode Setup33
Enabling Wi-Fi Direct Mode33
Wi-Fi Protected Setup (WPS)34
Using WPS to Connect to a Network35
Printing a Network Status Sheet35
Printing a Network Connection Report36
Network Connection Report Codes and Messages37
Changing or Updating Network Connections42
Accessing the Web Config Utility42
Changing a USB Connection to a Wi-Fi Connection43
Changing a Wi-Fi Connection to a Wired Network Connection43
Connecting to a New Wi-Fi Router44
Disabling Wi-Fi Features44
Media Handling46
Media Handling Precautions46
Roll Paper Handling48
Removing the Roll Media Adapter - 2-Inch Core48
Installing the Roll Media Adapter - 3-Inch Core49
Loading Roll Paper on the Spindle50
Installing the Borderless Spacer52
Loading Roll Paper53
Cutting Roll Paper55
Cutting Roll Paper Manually56
Printing Cutting Guidelines58
Removing Roll Paper60
Cut Sheet Handling60
Loading Cut Sheets in the Paper Cassette60
Loading Cut Sheets in the Rear Manual Feeder62
Loading Media in the Front Manual Feeder63
Creating Custom Media Settings64
Creating Custom Paper Settings Using the Control Panel64
Selecting Custom Paper Configurations66
Using Epson Media Installer66
Epson Media Installer Screens67
Downloading Epson Media Settings70
Creating Custom Media Settings Using Epson Media Installer71
Edit Media Settings Options74
Sharing Custom Media Settings with Other Computers76
Available Epson Papers78
Borderless Paper Type Compatibility86
Supported Paper Widths for Borderless Printing87
Printing from a Computer89
Printing with Windows89
Selecting Basic Print Settings - Windows89
Paper Configuration Options - Windows92
Advanced B&W Photo Options - Windows93
Print Quality Options - Windows94
Color Management Options - Windows94
Advanced Color Controls - Windows95
Paper Source Options - Windows96
Roll Paper Options - Windows96
Using Layout Manager - Windows99
Selecting Print Layout Options - Windows105
Reduce/Enlarge Options - Windows106
Page Layout Options - Windows106
Selecting Additional Settings - Windows107
Saving, Sharing, and Customizing the Printer Settings109
Saving and Sharing Print Settings - Windows109
Editing Print Setting Displays - Windows111
Printing Your Document or Photo - Windows113
Checking Print Status - Windows114
Selecting Default Print Settings - Windows114
Changing the Language of the Printer Software Screens116
Changing Automatic Update Options118
Printing on a Mac119
Selecting Basic Print Settings - Mac119
Advanced Color Settings - Mac123
Print Quality Settings - Mac125
Print Options - Mac125
Selecting Print Layout Options - Mac126
Selecting Roll Paper Settings - Mac126
Selecting Paper Configuration Settings - Mac129
Managing Color - Mac129
Color Matching Options - Mac130
Sizing Printed Images - Mac131
Selecting Printing Preferences - Mac131
Printing Preferences - Mac132
Printing Your Document or Photo - Mac133
Checking Print Status - Mac135
Using the Control Panel Menus136
Accessing the Printer's Menus136
Paper Setting Menu136
Basic Settings Menu147
Printer Settings Menu148
Network Settings Menu152
System Administration Menu153
Maintenance Menu155
Printer Status Menu156
Replacing Consumables157
Ink Safety Precautions157
Check Cartridge and Maintenance Box Status159
Checking Ink and Maintenance Box Status on the LCD Screen159
Checking Ink and Maintenance Box Status with Windows160
Checking Ink and Maintenance Box Status - Mac161
Purchase Epson Ink and Maintenance Boxes163
Ink Cartridge and Maintenance Box Part Numbers163
Removing and Installing Ink Cartridges164
Replacing the Maintenance Box169
Replacing the Borderless Maintenance Box170
Adjusting Print Quality172
Print Head Maintenance172
Print Head Nozzle Check172
Checking the Nozzles Using the Product Control Panel173
Checking the Nozzles Using a Computer Utility174
Print Head Cleaning175
Cleaning the Print Head Using the Product Control Panel176
Cleaning the Print Head Using a Computer Utility177
Running a Power Cleaning Using the Product Control Panel179
Running a Power Cleaning Using a Computer Utility180
Media Setting Optimization183
Adjusting the Paper Feed Using the Product Control Panel183
Aligning the Print Head Using the Product Control Panel184
Maintenance and Transportation186
Cleaning Your Product186
Cleaning the Platen186
Cleaning the Roll Paper Feed Slot188
Replacing the Cutter191
Cleaning the Print Head Cap Area198
Moving or Transporting Your Product198
Solving Problems201
Checking for Software Updates201
Product Status Messages202
Resetting Control Panel Defaults204
Solving Printer Problems205
Product Does Not Turn on or Turns off Unexpectedly205
LCD Screen Shuts off205
Media Does Not Cut Cleanly206
Red Light Shines Inside the Printer206
Product Stops Printing Unexpectedly206
Forgot the Administrator Password207
Software Installation Problems207
Solving Network Problems208
Product Cannot Connect to a Wireless Router or Access Point208
Network Software Cannot Find Product on a Network209
Product Does Not Appear in Mac Printer Window210
Wired Network Connection Becomes Unstable211
Cannot Print over a Network211
Solving Printing Problems213
Nothing Prints213
Print Head Moves but Nothing Prints214
Solving Paper Problems214
Paper Feeding Problems214
Image Is Not Positioned Correctly on the Media215
Paper Jam Problems215
Solving Print Quality Problems216
Nozzle Check Pattern Prints Incorrectly216
Overall Print Quality Is Poor216
Lines Are Misaligned218
Prints Are Scuffed or Smeared218
Prints Are Wrinkled220
Margins Appear in Borderless Prints221
Uninstall Your Product Software221
Uninstalling Product Software - Windows221
Uninstalling Product Software - Mac222
Where to Get Help (U.S. and Canada)223
Where to Get Help (Latin America)224
Technical Specifications227
Windows System Requirements227
Mac System Requirements228
Printing Specifications228
Paper Specifications229
Printable Area Specifications230
Ink Specifications232
Dimension Specifications233
Electrical Specifications234
Environmental Specifications235
Interface Specifications236
Network Interface Specifications236
Safety and Approvals Specifications238
Notices239
Important Safety Instructions239
General Product Safety Instructions239
LCD Screen Safety Instructions243
Wireless Connection Safety Instructions244
FCC Compliance Statement244
Binding Arbitration and Class Waiver245
Trademarks248
Copyright Notice248
A Note Concerning Responsible Use of Copyrighted Materials249
Default Delay Times for Power Management for Epson Products249
Copyright Attribution249

Epson SureColor P5370 - Page 226

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