Preventive Maintenance and Fault-finding
8.6 Unit XML
Overview
The Unit XML records the current configuration in a file. Configuration parameters
provide the minimum information required for fault diagnosis.
Saving Configuration
When sending reporting bugs, it is required to attach the configuration to the bug
report. To save the current configuration, do the following:
1. Navigate to the Support page.
2. In the Import and Export widget on the General tab, click on the Save
standard configuration or Save configuration including control parameters
button depending on whether you want to include the IP information of the unit in
the saved xml file.
3. In the popup window, select the Save file option.
4. By default, the unit will save the configuration file to the Downloads folder on
your computer.
8.7 Log Files
Overview
The log file records the events on the unit. Extracted from the unit, the log file may
contain important information that can facilitate tracking down problems.
Log Operation
The event log is stored on the Host Controller Card (HCC). A log file is generated
with a file format as defined by RFC3164. Once the log has filled the space
allocated to it, the oldest entries in the log file are overwritten.
Events that are logged include power-on, power on self test (POST) results, warning
and alarm assertions and de-assertions, user log ins and log outs. Any changes to
the time and date are also recorded in the system log. Each event has a UTC time
and date stamp appended to it, with a time resolution of one second.
The various system log files are accessible from the web pages. The system log can
be exported as a comma separated list, so that it is easy to import it in to a
spreadsheet, where it can be easily filtered or sorted.
Saving Logs
When sending reporting bugs, it is required to attach the log files extracted from the
unit. To save all necessary log files and information required from the unit, do the
following:
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