• Serial number. To obtain this, click the About button on any web GUI page.
• Software version number. To obtain this, click the About button on any web GUI
page or view the front panel System > Versions screen.
• Configuration, both hardware and software. To obtain a copy of your current
configuration, go to the Configure > Save-Load web page and obtain an XML
file.
• Unit logs, if relevant. To obtain these, go to the Support > View Logs web
page.
• System architecture and environment.
• Description of the symptoms and what diagnosis and tests have already been
attempted.
• Any external events that may be related as triggers of the symptoms. If so, at
what local time?
• Wireshark IP captures, if relevant.
• System logs from any controlling application software, if relevant.
In addition to the above, please do not forget to provide us with your contact details
to enable us to get in touch with you swiftly:
• Name(s).
• Telephone and fax numbers.
• Email address.
• Business address.
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