Etbu EEB-181 - Page 28

7. Repair Service and Product Warranty
About Repair Service
Before requesting repair, read [Problem Diagnosis and Troubleshooting] rst and contact the place of purchase
for matters that are not recorded or other diculties.
Free Warranty
Regarding products with defects from the manufacturing process or product abnormalities that occur under
normal use conditions, we guarantee this product for 1 year from the date of purchase for free. The quality
guarantee benets of this product are provided as written on the Certicate of Quality. As the free warranty
period is calculated from the date of purchase, be sure to record the date.
(When the purchase date is not conrmed, the free warranty period is calculated from the manufacturing date.)
Rights of Customers
When a product failure occurs during use, customers have the guaranteed right to receive free service for one
year from the date of purchase. However, when a failure occurs due to the customer's fault or natural disasters,
a service fee is charged even during the free warranty period.
Responsibility for Charged Service (Customers pay the cost)
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When a failure occurs due to natural disasters (re, earthquake, ood, lightning, etc.)
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When a failure occurs due to the customer's fault.
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When a failure occurs because users used the product outside the warranty range for the product.
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When a failure occurs because users disassembled /assembled or remodeled the product arbitrarily.
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When mal-operation occurs because users connected the product to another companies’ product.
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When a failure occurs due to the inow of external foreign substances (beverages, coee, waste, etc.).
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When the failure part is a consumable component.
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When the product is damaged or has a functional failure due to fall or impact.
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When a failure occurs due to incorrect operational voltage.
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When a failure occurs because a person who is not a repair engineer repaired or remodeled the product.
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When a failure occurs because users did not comply with the “Cautions for Safety” in the user manual.
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If you comply with the “Cautions for Safety,” you can use the product for a long time.