EVERHOT HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA -
6
HEAT PUMP WATER HEATER MODELS 251E280
3.2 Without limiting the periods shown in the table in Clause 3.1, a 5-year whole-of-product warranty applies
where a rebate has been received under Solar Victoria’s Solar Homes Program. For further details, call
131 031. Proof of receipt of the rebate is required to be produced at the time of the service call.
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf
b) Contact Rheem Service without undue delay after detection of the defect and, in any event, within
the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 131031 and provide owner’s details, address of the water heater, a contact
number and date of installation of the water heater or if that’s unavailable, the date of manufacture
and serial number (from the rating label on the water heater).
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water
heater in accordance with this warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
6.2 The Everhot warranty (set out above) is in addition to any rights and remedies that you may have under
the Australian Consumer Law.
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