©2022 Extractor Corporation
115 V, 60 Hz, 8.6 A SUITMATE
®
Unit
1
TROUBLESHOOTING GUIDE
115 V, 60 Hz, 8.6 A SUITMATE® Unit
If you are experiencing diculty with your SUITMATE
®
unit, please read through the following pages
to see if the problem you are experiencing is described. If so, please follow the troubleshooting
steps to attempt to x the problem. If further assistance is required, please contact the factory for
further recommendations at:
(Toll Free) 800-553-3353, (Telephone) 847-742-3532, or (E-mail) info@suitmate.com.
Problem: The unit is not working. There is no sound, no hum, and no noise at all when the lid
is depressed.
• Is there power to the unit? An A.C. voltmeter set to the appropriate range can be used to check
for power by measuring across the “LINE” side of the GFCI. The GFCI can be accessed from the
bottom of the unit.
• If there is no power, check the wire connections to the GFCI and check the power at the
main circuit breaker
• If there is power to the unit, check to see if the GFCI is tripped o. Attempt to reset the
GFCI by pressing the “TEST” button followed by the “RESET” button.
• If the GFCI cannot be reset, it may be faulty and in need of replacement.
• If the GFCI resets and the unit still is not working, please proceed to the next
troubleshooting steps.
• Can you hear the Micro Switch engaging (indicated by a faint clicking sound)? If not, the Micro
Switch may be out of alignment and require adjustment. The Micro Switch is located on the
backside of the unit. In order to access it, the unit will need to be removed from the wall.
• On the backside of the unit, there is a stainless steel box. Remove the box cover. The Micro
Switch is located on the right hand side of this box and has a small wire cable attached to
a copper arm. Check if the Micro Switch is engaging properly by depressing the Lid while
still maintaining visual contact with the Micro Switch.
• Does the wire cable pull up on the arm of the Micro Switch? If the arm is moving but
does not make an audible “click,” the Micro Switch needs to be adjusted. Please refer
to our website www.suitmate.com under RESOURCES for further instruction.
• Does the wire cable not move at all? This could indicate a broken Actuator Screw.
Please refer to our website www.suitmate.com under RESOURCES for further
instruction.
• Is there power after the Timer? With the Lid depressed, use an A.C. voltmeter set to the
appropriate range to check for power at the #4 (or COM) connection on the Timer.
• If there is no power at that connection point, the Timer may be faulty and in need of
replacement.
• If the Timer is functioning properly, the power reading at the #4 (or COM) connection will
last for approximately 7-8 seconds and then shut o.
Problem: The unit is humming when the Lid is depressed, but the Basket is not spinning.
• Does the Basket spin freely? With the Lid in the open and upright position, use a piece of bar
stock or a wood 5 cm x 10.2 cm (2 in x 4 in) to manually depress the two Brake Rods that come
up through the Top on each side of the opening for the Basket. Simultaneously depress both
Brake Rods approximately 1.3 cm (1/2 in) and attempt to spin the Basket. With the Brake Rods
depressed, it should take very minimal force to spin the Basket.
CAUTION!
Make certain the main electrical power to the unit is turned o – and locked
out – before beginning work on the SUITMATE
®
unit.
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