Troubleshooting Information
Summit WM3000 Series Controller System Reference Guide502
Access Point Issues
This section describes various issues related to Access Points within theExtreme Networks wireless
LAN controller network. Possible issues include:
● Access Points are Not Adopted
● Access Points are Not Responding
Access Points are Not Adopted
Access points are not being adopted. The table below provides suggestions to troubleshoot this issue.
Access Points are Not Responding
Access Points are not responding. The table below provides suggestions to troubleshoot this issue.
All else... Contact Extreme Networks Support.
Possible Problem Suggestions to Correct
Access point is not
configured
Verify the license key that is set in the controller
Country code for
controller is not set
Verify the country code is entered into the controller prior to adopting
any Access Points. The controller is not fully functional until a country
code is set.
Access points are off-
network
Verify the Access Points are connected to the network and powered on
Access points are
restricted in configuration
Verify the controller is not configured with an access control list that
does not allow Access Point adoption; verify that Access Point adoption
is not set to “deny”.
Ensure that the Access Point adoption policy is added with a WLAN
Access Point is on
Exclude List
Verify the Extreme Networks wireless LAN controller ACL adoption list
does not include the Access Points that are not being adopted.
Miscellaneous other
issues
With a packet sniffer, look for 8375 (broadcast) packets
Reset the Extreme Networks wireless LAN controller. If the controller is
hung, it may begin to adopt Access Points properly once it has been
reset.
All else... Contact Extreme Networks Support
Possible Problem Suggestions to Correct
Access Point not
responding after
converting to a Detector
AP
When converting an access point to an Intrusion Detection Sensor, the
conversion requires approximately 60 seconds.
All else... Contact Extreme Networks Support
Possible Problem Suggestions to Correct
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