Troubleshooting Information
Summit WM3000 Series Controller System Reference Guide508
● Ensure that key password in AAA/EAP context is set to the key used to generate imported
certificates
● DO NOT forget to SAVE!
Radius Server does not reply to my requests
Ensure the following have been attempted:
● Add a Radius client in Radius server configuration with the Controller’s VLAN interface, IP address
and subnet, which have been marked as management
● Save the current configuration
● Ensure that the WLAN settings haves been set to use the on-board/local Radius server by entering
the local IP address or the controller management VLAN IP address
Radius Server is rejecting the user
Ensure the following have been attempted:
● Verify a SAVE was done after adding this user.
● Is the user present in a group?
● If yes, check if the Wlan being accessed is allowed on the group
● Check if time of access restrictions permit the user.
Time of Restriction configured does not work
Ensure that date on the system matches your time
Authentication fails at exchange of certificates
Ensure the following have been attempted:
● Verify that valid certificates were imported.
● If the Supplicant has "Validate Server Certificate" option set, then make sure that the right certificates
are installed on the MU.
When using another Summit WM3700 (controller 2) as RADIUS server, access is
rejected
Ensure the following have been attempted:
● Make sure that the user, group and access policies are properly defined on controller 2
● Add a AAA client on controller 2 with a VLAN interface IP address which can communicate with
controller 1
● Save the current configuration
Authentication using LDAP fails
Ensure the following have been attempted:
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