Chapter Two: FSMS Transaction Coding
FedEx Ship Manager
®
Server User Guide, Version 7.6 121
Signature Services
Signature Services offer customers the ability to offer varying levels of signature collection services:
• No Signature Required – No signature is required for delivery. For residential deliveries, the
shipment will be left without collecting a signature if no Signature Service option is selected. This is
the default for all residential deliveries.
• Indirect Signature Required – Signature can be obtained from any individual at the address
specified on the package, a signed door tag or neighboring address. For fee for residential deliveries.
This service option will be available for FedEx Express and FedEx Ground. Address corrections are
permitted.
• Direct Signature Required – Signature will be obtained from any individual at the address specified
on the package. For fee. This service option will be available for FedEx Express and FedEx Ground.
Current AutoPOD option for FedEx Ground will be renamed Direct Signature Required. Address
corrections are permitted.
• Adult Signature Required – Signature can only be obtained from an individual at the address
specified on the package and the recipient must be 21 years of age or older. Government-issued,
photo ID is required for age verification. For fee. Service option available for FedEx Express and
FedEx Ground. Address corrections are not permitted.
Supported Services:
• FedEx Priority Overnight
• FedEx 2Day
• FedEx Standard Overnight
• FedEx Express Saver
• FedEx Ground
• FedEx Home Delivery
Signature Services are supported at the package level for all FedEx Express and FedEx Ground services
except FedEx Express COD, where they are supported at the shipment level.
When creating a FedEx Express MPS COD shipment using Open Shipping, use field 2399 (Signature
Option) in the Create transaction.
When creating a FedEx Express MPS COD shipment using single transaction multiple occurrence fields,
use only a single occurrence of field 2399 (Signature Option).
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