FedEx Ship Manager - Page 127

Chapter Two: FSMS Transaction Coding
FedEx Ship Manager
®
Server User Guide, Version 7.6 125
Returns Shipping
FSMS provides two methods for processing Returns Shipments:
• Print Return Label (FedEx Express, FedEx Express Freight, and FedEx Ground) can be included
in either the original shipment or in a separate correspondence to your customer. This label can be
used at a future time.
Shipping services available for this return option are:
• FedEx Express (FO, PO, SO, 2Day)
• FedEx Express Freight (F2 and F3)
• FedEx Ground
• FedEx Home Delivery
• E-mail Return Label (FedEx Express, FedEx Express Freight, and FedEx Ground) allow you to
e-mail a return label to your customer, which can be printed directly from your customer’s printer. An
additional link to find the closest drop-off location is also available for your customer’s convenience.
Shipping services available for this return option are:
• FedEx Express (FO, PO, SO, 2Day)
• FedEx Express Freight (F2 and F3)
Special Services Allowed for Returns Options
The following table displays the Special Services allowed for Parcel and Freight Returns. Special
Services allowed are shown as Yes in bold type.
Special Handling
Parcel Return
Print and E-mail
Label
FO,PO,SO, 2DAY
Express Freight
Return Print and
E-mail Label
2DAY 3DAY
Ground Print
and E-mail
Label
Ground and
Home Delivery
Hold at Location
Yes Yes
N/A
Deliver Weekday
Yes Yes
N/A
Saturday Delivery
Yes Yes
N/A
Inaccessible Dangerous Goods
No No
N/A
Electronic Surveillance Service
No No
N/A
Dry Ice
Yes Yes
No
Saturday Pickup
Yes Yes
N/A
COD No No No
Accessible Dangerous Goods No No N/A
Priority Alert No No N/A
Additional Handling Surcharge Yes Yes Yes
Residential Delivery Yes Yes Yes