Fibrenetix E8 Series - Page 2

E 8 series Hardware Guide
Lim i tations of Warranty and L i ab il ity
Fibrenetix has tested the hardware described in this User Guide and reviewed its contents.
In no event will Fibrenetix, or its distributors, be liable for direct, indirect, incidental, or
consequential damage resulting from any defect in the hardware or User Guide, even if
they have been advised of the possibility of such damages. In particular, they shall have no
liability for any program or data stored in or used with Fibrenetix products, including the
costs of recovering or reproducing these programs or data.
During the specified warranty period, Fibrenetix guarantees that the product will perform
according to specifications determined by the manufacturer, and will be free of defects.
Parts and labor of the received product, and replacement parts and labor are guaranteed
during the specified warranty period. The warranty covers defects encountered in normal
use of the product, and does not apply when damage occurs due to improper use,
abuse, mishandling, accident, sand, dirt, excessive dust, water damage or unauthorized
service. The product must be packed in its original packing material when shipped, or the
warranty will be void. In all cases, proof of purchase must be presented when a
warranty claim is being made.
Fibrenetix operates a Return to Factory warranty. The period of this warranty is three (3)
years. Warranty registration for your Fibrenetix E8 Series should be completed
electronically via the web. Please register for the Return to Factory warranty at
www.fibrenetix.com.
Technical Support Policy
If you have a problem installing your system or suspect it is malfunctioning, please
contact Fibrenetix Support via email: support@fibrenetix.com, or register your
support issue via our website: www.fibrenetix.com. Please have the model, serial
number, date of purchase and the distributor/reseller’s name available, as you will need to
provide this information to our support team.
Return of Product
If a distributor or Fibrenetix deems it necessary for a system to be returned for testing or
servicing, a Return Materials Authorization (RMA) number will be issued. The RMA
number must be placed on the outside of the carton in large, visible letters near the address
label. Return the complete system including all cables and software. The system must be
packed in the original packing materials and shipped prepaid. Fibrenetix will repair the
system and return it prepaid by similar common carrier and priority. Please record the
RMA number and make reference to it when enquiring on the status of the system.