4. TROUBLE SHOOTING
A. Water doesn’t clear
▼ The water should start to clear in 2 to 3 weeks, but full clarification
may take 1 to 2 months. If the pond water is very green a water
change should be made before starting the filter. Thereafter the filter
should keep the water clear.
▼ If the lamp is over 12 months old replace with new FISH MATE lamp
and gaskets.
▼ Check UV lamp is working (section 4B).
▼ Check that you have selected the correct size filter for your pond
(see carton).
▼ Check the flow rate through the filter is correct (see section 1.D.)
▼ Check that the filter outlets are not near the pump inlet.
▼ Check that the filter is being run 24 hours a day through the year
except when there is a risk of the water freezing.
▼ Check UV lamp/reflector is not dirty. Clean carefully if necessary.
▼ Do not feed your fish more food than they can consume in
2-3 minutes. We recommend the use of our FISH MATE automatic
fish feeders - specially designed for slow, safe feeding of fish.
▼ Do not use a lawn or pond plant fertiliser.
B. Testing the lamps
WARNING: UV lamps emit radiation that can be harmful to eyes
and skin. When checking the UV lamp you should not look
directly at the UV lamp.
▼ Test that the lamp is functioning by lifting the Bio lid (E) to see if there
is any reflected light. Note that the lamp only gives off a small
amount of visible violet light and this test is best done at dusk or at
night.
▼ If lamp is not working:
• Turn off power to pump and filter.
• Ask a competent electrician to check lamp, starter, connections
and power supply, etc. (See Fig. 9 circuit diagram).
C. Filter overflowing
▼ Check that the outlets are not blocked.
▼ Check that the foam has not ridden over the retainer pins (N) in
Fig. 6.
▼ Check pump flow is correct (Section 1C).
▼ If you are using outlet pipes check that no section is uphill
(See Fig. 2).
D. Foam (L) clogging too quickly
▼ If water is heavily polluted, carry out a water change.
▼ Do not feed your fish more food than they can consume in
2-3 minutes, as decomposing food poisons water very quickly. We
recommend the use of our FISH MATE automatic fish feeders
- specially designed for slow, safe feeding of fish.
E. Blanket weed
▼ This filter will not eliminate blanket weed.
▼ Increase use of plants in pond.
▼ Do not use lawn or pond plant fertiliser.
P
M
8 9
6 7
4
1000 L/h
(200 GPH)
2000 L/h
(400 GPH)
3000 L/h
(600 GPH)
5
2
1
3
Pet Mate Ltd. guarantees your product for a period of 3 years from the date
of purchase, subject to the registration of your purchase details on our website
www.pet-mate.com within 14 days of purchase. (If you do not have access
to a computer, please send details of your purchase with copy of receipt along
with your name and address.) In the event of a fault developing contact Pet
Mate customer services for a returns authorisation number. The guarantee is
limited to any defect arising due to faulty materials or manufacture. Any
defective item will be repaired or replaced free of charge at the manufacturer’s
discretion, provided that the defect has not been caused by neglect, misuse
or normal wear and tear. The guarantee excludes claims arising from frost,
accidental damage or loss of fish. Your statutory rights are not affected.
IMPORTANT: Dispose of damaged/faulty/end-of-life products in
accordance with locally applicable regulations for your country.
EU: Refer to Terms and Conditions section
EU Waste Electrical and
Electronic Equipment (WEEE) Directive
on www.pet-mate.com for
more information.
Hereby, Pet Mate Ltd., declares that this product is in compliance with
the essential requirements and other relevant provisions of EU
Directives. All Declarations of Conformity (DoC) may be viewed at
www.pet-mate.com/eudoc.
©
PET MATE Ltd
· Lyon Road · Hersham · Surrey · KT12 3PU · England
NOTE HERE DATE FOR NEXT ANNUAL SERVICE
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