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7 FAULT DIAGNOSTICS
7.2 Troubleshooting
PROBLEM POSSIBLE CAUSE WHAT TO DO
Dishwasher will not start No power Ensure the dishwasher is
plugged in and power supply is
on at the wall.
Check fuse/electrical supply
The door is not closed Check the door is closing.
Check door switch.
Start/Pause button has not
been pressed
Check button is operating.
Water tap is not turned on Ensure tap is turned on.
Check valve operation.
Blocked strainer in the water
hose
Check water supply to valve and
clean out filter if required.
Keylock is activated Check keylock has not been
activated.
Buttons beep and do not
respond
Keylock is activated Cancel Keylock feature.
Door is not closed Check door is closed.
Water in base of dishwasher
after cycle has finished
Drain hose is kinked Check drain hose is not
damaged.
Pump is jammed Check pump operation and
drain flow.
The drain filter is blocked Check drain filter.
Foam inside dishwasher Incorrect detergent used Ensure the customer is using
the correct detergent.
Too much egg in the wash load Advise customer to use more
detergent to help reduce
foaming.
Rinse aid dosage level too high Check rinse aid level.
Rinse aid spill not been wiped
up
Advise all spills should be wiped
up as will foam with cold water.
Poor wash performance Spray arm jammed Check spray arm is free
to rotate and there is no
obstruction.
Spray arm clogged with food
particles
Check the spray arms are clean
and water can spray through
nozzles.
Detergent not being dispensed
into wash
Check detergent dispenser is
operating and not clogged.
Not enough detergent being
used for soil level
Advise customer to increase
detergent level.
Incoming water hardness very
high
increase detergent level.
Advise customer to try a 3 in 1
detergent tablet, as these can
help improve wash performance
in hard water situations.
Dishes incorrectly loaded advise customer to follow
stacking recommendations in
user guide.
Incorrect wash cycle being used Advise to use wash cycle that
suits soil level.
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