BEFORE YOU CALL FOR SERVICE OR ASSISTANCE…
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Check the things you can do yourself. Refer to your Use & Care book and check:
• your appliance is correctly installed
• you are familiar with its normal operation
• you have read the problem solving page at the back of the book
If after checking these points you still need assistance please refer to the following.
In New Zealand If you need assistance...*
Call your Fisher & Paykel retailer who is trained to provide information on your appliance,
or if we can be of any further help, please contact our
Customer Care Centre,
Toll Free - 0800 FP CARE or 0800 37 2273
Email: customer.care@fp.co.nz Fax: (09) 273 0656
Postal address: P.O.Box 58550, Greenmount, Auckland.
If you need service...*
Fisher & Paykel has a network of independent Fisher & Paykel AUTHORISED SERVICE
CENTRES whose fully trained technicians can carry out any service necessary on your
appliance. Your dealer or our Customer Care Centre can recommend an AUTHORISED
SERVICE CENTRE in your area.
In Australia If you need assistance...*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free - 1300 650 590 Email: customer.care@fp.com.au
Fax: (07) 3826 9298. Postal address: PO Box 798 Cleveland, QLD 4163.
If you need service...*
Fisher & Paykel Australia Pty Ltd has a network of independent Fisher & Paykel
AUTHORISED SERVICE OPERATORS whose fully trained technicians can carry out any service
necessary on your appliance. Our Customer Care Centre can recommend one in your area.
*If you call or write, please provide: name, address, model number, serial number, date
of purchase and a description of the problem. This information is needed in order to
better respond to your request for assistance. (To find this information, look on the
rear of the machine).
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