Ford 1996 Contour - Dispute Settlement Board (U.S.)

182
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[HS02300(ALL)02/95] The Dispute Settlement Board (U.S. Only)
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[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
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[HS02500(ALL)01/95]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
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[HS02600(ALL)01/95]
What Kind of Cases Does the Board Review?
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[HS02700(ALL)03/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln Cars and Ford and
Mercury Light Trucks under warranty that have not been
resolved by a dealer or Ford Motor Company.
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[HS02750(ALL)03/95]
The Board does not review issues involving:
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[HS02800(ALL)01/95]
■ A non-Ford product
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[HS02900(ALL)01/95]
■ A non-Ford dealership
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[HS03100(ALL)01/95]
■ A vehicle sales transaction
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[HS03200(ALL)01/95]
■ A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
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[HS03300(ALL)01/95]
■ Items not covered by your warranty
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[HS03400(ALL)01/95]
■ Alleged liability claims
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[HS03450(ALL)01/95]
■ Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
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[HS03500(ALL)01/95]
■ Cases currently in litigation
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996