Oral presentations
If you would like to make an oral presentation,
indicate YES to question 6 on the application. While
it is your right to make an oral presentation before
the Board, this is not a requirement and the Board
will decide the case whether or not an oral
presentation is made. An oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available information related
to each complaint, including oral presentations, and
arrive at a fair and impartial decision. Board review
may be terminated at any time by either party.
Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Board generally
meets once a month, it may take longer for the
Board to consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or reject
the Board’s decision. The decisions of the Board are
binding on Ford (and, in some cases, on the dealer)
but not on consumers who are free to pursue other
remedies available to them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or
write/call the Board at the following address/phone
number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer
Relationship Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
2004 04- Mustang (mus)
Owners Guide (post-2002-fmt)
USA English (fus)
Customer Assistance
151
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