Display options:
• In the case where On is selected,
Emergency Assistance On appears
in the display as confirmation.
• In the case where Off is selected an
option appears which allows you to set
a voice reminder.
• Emergency Assistance Off Voice
reminder on provides a display and
voice reminder when the cell phone
connects and your vehicle starts.
• Emergency Assistance Off Voice
reminder offprovides a display
reminder only without a voice reminder
when the cell phone connects and your
vehicle starts.
To Make Sure That Emergency
Assistance Works Correctly
• SYNC must be powered and work
correctly at the time of the crash and
during feature activation and use.
• The Emergency Assistance feature
must be set to on prior to the incident.
• You must have a cell phone connected
to SYNC.
• It is necessary to have a valid and
registered SIM card with credit in order
to place and maintain an emergency
call.
• A connected cell phone must have the
ability to make and maintain an
outgoing call at the time of the
incident.
• A connected cell phone must have
adequate network coverage, battery
power and signal strength.
• Your vehicle must have battery power
and be located in a region where SYNC
Emergency Assistance can call the
emergency services. See your regional
Ford website for details at
www.fordsync.com
In the Event of a Crash
Note: Not every crash will deploy an airbag
or activate the fuel pump shut-off (the
triggers for Emergency Assistance).
However, if Emergency Assistance is
triggered, SYNC tries to contact the
emergency services. If a connected cell
phone is damaged or loses connection to
SYNC during a crash, SYNC searches for and
tries to connect to any available previously
paired cell phone and will attempt to make
an emergency call.
The Emergency Assistance Call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If the call is not cancelled
SYNC will attempt to dial emergency
services.
• SYNC speaks the following or a similar
message to vehicle occupants if
Emergency Assistance is triggered:
"SYNC will attempt to make an
emergency call. To cancel the call,
please choose cancel from the screen
or press the hang up button".
• If the call has not been cancelled and
a successful call is made, an
introductory message is played first for
the emergency operator, followed by
hands-free communication between
your vehicle occupant and the
operator.
During an Emergency Assistance call:
204
Figo (CDU) , E4B5 19A321 ZCA enIND, Edition date: 06/2015, Second Printing
SYNC™
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