Phone Issues
Possible Solution(s)Possible Cause(s)Issue
Review your phone's user
guide regarding audio
adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
A lot of background noise
during a phone call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible phone malfunction.During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
· Possible phone malfunc-
tion.
· Try "pushing" your phone-
book contacts to SYNC by
using the Download now
feature.
· Try "pushing" your phone-
book contacts to SYNC by
using the Download now
feature.
Limitations on your phone's
capability.
The system says "Phone-
book downloaded" but my
phonebook in SYNC is
empty or is missing
contacts. · If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
· Remove any pictures or
special ring tones associ-
ated with the missing
contact.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
I'm having trouble
connecting my phone to
SYNC. · Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
· Possible phone malfunc-
tion.
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
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Figo (CDU) , E4B5 19A321 ZCA enIND, Edition date: 06/2015, Second Printing
SYNC™
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