Ford F-150 2015 - Introduction; Obligations To The Customer And Liability

IntroductionTextbook
2015�Ford�F-150�Structural�Repair�Training�Course�(FOR06) 7
Obligations�To�The�Customer�And�Liability
The�collision�repair�industry�has�an
obligation�to�correctly�repair�the
customer’s�vehicle.�Collision�repairs�must
be�performed�using:
• recommended�or�tested
procedures�from�vehicle�makers,
I-CAR,�and�other�research�and
testing�organizations.
• quality�replacement�parts�and
materials.
• repair�processes�and�parts�as
written�and�agreed�upon�in�the
repair�order.�If�items�on�the�repair
agreement�are�not�consistent
with�the�repair�order,�it�can�be
considered�fraud.
Performing�proper�collision�repairs
requires�using�parts�and�procedures�that
keep�remaining�warranties�intact.
Collision�repairs�must�restore:
• safety.
• structural�integrity.
• durability.
• performance.
• fit.
• finish.
Throughout�the�damage�analysis�and
repair�process�the�repairer�and�insurer
must:
• communicate�with�each�other.
• maintain�constant�communication
with�the�customer.
• be�in�agreement�with�each�other
and�the�customer�on�how�repairs
will�be�performed.
• inform�the�customer�of�any
changes�in�the�repair�plan�from
the�original�repair�agreement,�and
explain�the�changes�and�why�they
have�to�be�made.
To�reduce�liability:
• make�sure�that�all�repairs�are
performed�thoroughly,�correctly
and�as�listed�in�the�damage�report.
• follow�proper�procedures.
• have�documentation�of�required
repairs�with�detailed�record
keeping�available�for�customers.