Fortinet Technologies Inc. Page 157 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
For information on creating general voice mailboxes, see “Setting up general voice mailboxes”
on page 161.
To create a user group
1. Go to Extension > Groups > User Group.
2. Click New.
3. Enter a name for the group.
4. Select the available users or user groups that you want to include in the group and click -> to
move them into the Selected field.
5. Click Create.
Creating extension departments
You can create department profiles for applying to the extensions. For example, you can create
a department profile called HR and apply it to extension 1111 to indicate that this extension
belongs to the HR department.
For information on applying department profiles, see “Setting up local extensions” on page 130.
To create an extension department
1. Go to Extension > Groups > Department.
2. Click New.
3. In the Name field, enter the name of the department.
4. In the Comment field, enter any notes you have for this department.
5. Click Create.
Creating ring groups
A ring group is a group of local extensions and external numbers that can be called using one
number. Local extensions and auto attendants can dial a ring group.
A ring group can reach a group of extensions. For example, ring group 301 can ring the sales
group at extensions 111, 112, 113, and 114. When a customer calls the sales group, the first
available salesperson answers for the group.
To create a ring group
1. Go to Extension > Groups > Ring Group.
2. Click New.
3. Configure the following:
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