Fortinet Technologies Inc. Page 186 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Configuring Call Routing
Dial plans define how calls flow into and out of the FortiVoice unit. Without dial plans, telephone
communications among PBXs are impossible.
This topic includes:
• Configuring inbound dial plans
• Configuring outbound dial plans
• Configuring direct inward dialing
Configuring inbound dial plans
The Call Routing > Inbound > Inbound submenu lets you configure dial plans for incoming calls
to the FortiVoice unit.
When the FortiVoice unit receives a call, the call is processed according to the inbound dial
plan. To process the call, the FortiVoice unit selects the dial plan rule that best matches the
dialed number and processes the call using the settings in the dial plan rule. For example, if
your main line is 123-4567, you can set a dial plan rule that sends all incoming calls dialing
123-4567 to the auto attendant. Once the auto attendant is reached, the callers can follow the
instructions, for instance, to dial an extension.
To view the inbound dial plans, go to Call Routing > Inbound > Inbound.
GUI field Description
Enabled Select to activate this dial plan.
Name The name of the dial plan.
Call handling The actions to process the incoming calls with matched dialed numbers
and/or caller IDs. For details, see “Call Handling” on page 188.
Handling
Description
The specific call handling actions. For details, see “Action” on
page 189.
From Trunk The trunks of the incoming calls that are subject to this dial plan.
Match DID The phone number pattern in your dial plan that matches many different
numbers. For details, see “Dialed Number Match” on page 187.
Match CID The caller ID pattern for this dial plan. For details, see “Caller ID Match”
on page 188.
Figure 66: Viewing inbound dial plans
To Next Page
Loading...
