Fortinet FortiVoice - Page 205

Fortinet Technologies Inc. Page 205 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Default
language
Select the language for the auto attendant greeting message (sound
file). If you select Default, the greeting message will be the same as
what you set for the FortiVoice unit. For more information, see
“Setting PBX location and contact information” on page 98.
You can also select other languages. The language files are created
in “Adding prompt languages” on page 110.
Greeting
mode
If you select Simple, select a greeting message (sound file) for the
auto attendant. See “Greeting” on page 205.
If you select Scheduled to add a scheduled greeting, do the
following:
• In Scheduled Greeting Setting, click New.
• In the Schedule field, select a schedule for the greeting.
Scheduled are created in “Scheduling the FortiVoice unit” on
page 118.
• In the Greeting field, select a sound file. You can click New to add
a new file or Edit to modify the selected one. For more
information, see “Managing sound files and music on hold” on
page 113.
• Click Create.
Greeting Select a greeting message (sound file) for the auto attendant. You
can edit a selected file or create a new one. For more information,
see “Managing sound files and music on hold” on page 113.
This option is only available if you select the Simple greeting mode.
Ringing for Enter the number of seconds for the phone to ring before the auto
attendant answers with the greeting message.
Timeout after Enter the number of seconds that an auto attendant should be
allowed to wait before the caller takes further action according to the
voice instructions.
Timeout
action
Select the action when the auto attendant timeout is reached.
• Dial operator: The call is transferred to an operator.
• Dial extension: The call is transferred to the extension you select.
You can edit a selected extension or create a new one. For
details, see “Configuring IP extensions” on page 130.
• Start over: The auto attendant will repeat the instructions for the
caller. Also enter the maximum times to repeat.
• Hang up: The call will be terminated.
Invalid input
action
Select the action when the caller enters an invalid input.
Dial Pad Key Action Configure the auto attendant keys for callers to use when navigating
through the auto attendant hierarchy. For more information, see
“Configuring key actions” on page 208.
Key The key that transfers a call to a resource, for example, voicemail, if
pressed.
Action The resource to which a call is transferred by pressing a key.