Fortinet FortiVoice - Page 224

Fortinet Technologies Inc. Page 224 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Number Enter an extension for callers to dial and enter into a call
queue following the extension number pattern. See
“Configuring PBX options” on page 99.
This is another way to use a call queue configuration in
addition to adding it in an inbound dial plan as a call handling
action.
Even if you enter an extension, you can still add the call queue
configuration in an inbound dial plan as a call handling action.
In this case, the dial plan ignores this extension and still uses
the extension to which it is applied for call queue action.
Show suggested
numbers
Select and click in the Number field to display the extension
numbers available for use. If it is deselected, clicking in the
Number field displays the extension numbers already in use.
This option also serves as a diagnostic tool for finding and
fixing duplicate or missing numbers. Missing numbers are the
extensions that have user IDs but not numbers.
When there are duplicate or missing numbers, an orange
exclamation mark icon appears beside this option. You can
click the icon and fix the numbers. For more information, see
“Fixing duplicate or missing numbers” on page 137.
Display name Enter the queue name displaying on the queue extension,
such as Support.
Caller ID option Select how you want to display the ID of a caller to the queue.
• No change: the caller ID will display as is.
• Replace: the caller ID will be replaced by the Display name
you set.
• Prefix: the caller ID will be prefixed with the Display name
you set.
Description Enter any notes about this queue.
Queue Setting
Music Select a sound file or music on hold file to play when a caller
is waiting. For more information, see “Managing sound files
and music on hold” on page 113.
Maximum waiting
caller
Enter the maximum number of callers for the call queue.
When the call queue is full, other callers will be dealt with
according to the call handling action you set after the call
queue action (Action) for this call queue configuration (Target)
in your default inbound dial plan. If there is no action after the
call queue action (Action) for this call queue configuration
(Target) in your default inbound dial plan, the call will hang up.
For more information, see “Configuring inbound dial plans” on
page 186.
The maximum is 100.