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iv Problem Solving
The whole page is printed black. A drum cartridge is damaged or has deteriorated. Depending on its condition, the
drum cartridge may need replacement. Contact your local Fuji Xerox representative.
There may be something wrong with the high-voltage power supply. Contact your
local Fuji Xerox representative.
Output is blank. Multiple sheets were fed at once. Fan the paper well and reload it in the tray.
A drum cartridge is damaged or has deteriorated. Depending on its condition, the
drum cartridge may need replacement. Contact your local Fuji Xerox representative.
There may be something wrong with the high-voltage power supply. Contact your
local Fuji Xerox representative.
Output is partially blanked-out.
White streaks or color streaks
appear on output.
The paper is not appropriate for the machine. Load appropriate paper.
The paper is damp. Replace the paper.
No toner is left in the toner cartridge.
Replace the toner cartridge with a new one.
A drum cartridge is not installed correctly.
Install the drum cartridge correctly.
The LED printheads inside the machine may be dirty.
Clean the LED printheads.
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may need replace-
ment. Contact your local Fuji Xerox representative.
A developing unit is damaged or has deteriorated. Depending on its condition, the
developing unit may need replacement. Contact your local Fuji Xerox representative.
White patches appear on output.
Images are partially blanked-out.
Toner is scattered around
images.
Images are bluish.
Change the paper type setting and try printing again.
Adjust image transfer under Home screen > [Device] > [Maintenance] > [Image Quality] >
[Adj Image Transfer] > [Enter Sample Number and Adjust]. If white patches appear, or
output or images are partially blanked-out, lower the transfer voltage.
If toner is scattered, raise the transfer voltage.
Symptom
Cause/Remedy
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