Error Code
577
Problem Solving
15
033-565
[Cause] Cannot send because too many recipients are specified.
[Remedy] Wait until the number of jobs awaiting transmission decreases, or reduce the number of
recipients, and then send again.
033-566
[Cause] Cannot send because the recipient (fax number) is not specified.
[Remedy] Correctly specify the recipient's fax number.
033-567
[Cause] The recipient (fax number) is incorrect.
[Remedy] Correctly enter the recipient's fax number, and execute the operation again.
033-568
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again. If receiving, ask the sender to send again. If the error still
is not resolved, contact our Customer Support Center.
033-569
[Cause] Paper in the tray is not loaded in the direction that the received fax data can be printed.
[Remedy] Load paper in Tray 5 according to the direction displayed on the screen.
033-570
[Cause] The machine was turned off during communication.
[Remedy] Wait for a while, confirm the Fax service settings and the fax number, and then send
again if sending. If the error still is not resolved, contact our Customer Support Center.
033-571
[Cause] The Fax service is not available from a reason such as insufficient memory.
[Remedy] Cancel the fax data in the queue, or wait for a while, and execute the operation again.
033-572
[Cause] The data received is not printed.
[Remedy] No measure is required. The data will be printed after a while.
033-573
[Cause] Attempted to send an IP fax (SIP) to the recipient (domain) that transmissions are not
permitted.
[Remedy] Take one of the following measures:
Confirm the recipient and re-specify a recipient.
Check the setting for Block Domains and re-specify a recipient.
033-574
[Cause] An unavailable line is specified.
[Remedy] Specify an available line.
033-575
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again.
033-576
[Cause] The recipient (fax number) is incorrect.
[Remedy] Enter a correct fax number, and execute the operation again.
033-577
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again.
033-578
[Cause] An error occurred during fax receiving.
[Remedy] Confirm the status of the line and the recipient machine, and then ask the sender to
send again.
033-580
[Cause] No VoIP gateway is registered corresponding to the fax number entered.
[Remedy] Specify the VoIP gateway address corresponding to the fax number entered.
033-581
[Cause] Unable to connect to the SIP server because of an authentication error.
[Remedy] Confirm the settings of login user name, login password, and SIP server under [SIP
Settings] > [SIP Proxy Server Setup].
Error Code Cause and Remedy
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