Error Code
541
Problem Solving
15
018-758
[Cause] The save location or file name of a scanned image has a problem while transferring
data using SMB of the Scan to PC service. Probable cause is that the specified save
location does not exist on the server.
[Remedy] Take one of the following measures.
Check whether the save location is correct.
Check whether the specified folder name can be used in the SMB server.
018-759
[Cause] Invalid characters are used for the save location or file name of a scanned image while
transferring data using SMB of the Scan to PC service.
[Remedy] Check the followings for the save location or file name of a scanned image set to the
machine.
Confirm the save location name does not include the following 10 invalid characters:“
/ : | < > ; , * ?.
Confirm the file name does not include the following 11 invalid characters: “ / : | < > ;
, * ? \.
Confirm there is no space in the head and end of a string of characters.
Confirm there is no period in the head and end of a string of characters.
018-760
[Cause] Because the specified save location has the Distributed File System (DFS) settings, it is
linked to another shared folder while transferring data using SMB of the Scan to PC
service
[Remedy] 1)Select [Start] > [Programs] > [Administrative Tools] > [Distributed File System] on the
SMB server.
2)Select the specified save location from the left side frame of the [Distributed File
System] window, and then confirm the target information displayed on the right side
frame of the window.
3)Specify the SMB server, shared name, and save location based on the information you
confirmed in step 2.
018-761
[Cause] The memory stored in the saving destination PC is insufficient while transferring data
using SMB of the Scan to PC service.
[Remedy] Check the usage condition of the memory. If the remaining capacity of the machine's
memory is low, exit out of the applications which are not used.
018-762
[Cause] A time out error occurred because it takes time to receive a response from the saving
destination PC while transferring data using SMB of the Scan to PC service.
[Remedy] Check whether the virus security software is working on the saving destination PC. Some
software takes time to receive a response from the PC.
If the software is working, reduce the number of document pages to scale down the file
size.
018-763
[Cause] The character code conversion is failed in the machine while transferring data using
SMB of the Scan to PC service.
[Remedy] Confirm the server name, share name, and pass name does not include the letters
unique to the machine model. If the letters are included, change the name not to
include the letters.
018-764
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "64" (naming violation) for Address Book
query.
[Remedy] The LDAP server has an update problem. Have your network administrator confirm the
LDAP server status.
Error Code Cause and Remedy
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