15 Problem Solving
552
Problem Solving
15
021-506
[Cause] The SSL Certificate for the EP server is incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-507
[Cause] An error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
The login user of the EP proxy server
The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-508
[Cause] An error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-509
[Cause] An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-510
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-511
021-512
021-513
021-514
[Cause] The machine has already been specified with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-515
021-516
[Cause] The settings of the machine on the EP server are incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-517
021-518
021-519
[Cause] An error occurred while connecting to the EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
Error Code Cause and Remedy
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