15 Problem Solving
562
Problem Solving
15
027-503
[Cause] A POP server error occurred.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
027-504
[Cause] An SMTP server error occurred.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
027-513
[Cause] The machine failed to transfer data using SMB of the Scan to PC service because access
to the SMB server was not permitted.
When the server is Macintosh, a folder with the same name as the specified file name
may exist on the server.
[Remedy] Consult your system administrator for settings.
027-514
[Cause] The machine failed to transfer data using SMB of the Scan to PC service because an
error has been occurred between the SMB server and the DNS server.
[Remedy] Check the following conditions:
The SMB server is connected to the DNS server.
The SMB server name is registered on the DNS server.
027-515
[Cause] The machine failed to transfer data using SMB of the Scan to PC service because an
error has been occurred.
[Remedy] Take the following measures:
Set the DNS server address.
Set the target SMB server address using IP address.
027-516
[Cause] Probable causes are as follows:
1)The SMB server of the destination computer cannot be found while transferring data
using SMB of the Scan to PC service (TCP/IP session establishment failed).
2)The SMB server specified as the destination does not respond to the machine while
transferring data using SMB of the Scan to PC service.
3)Failed to name resolution of the SMB server specified as destination to transfer data
using SMB of the Scan to PC service.
[Remedy] Take one of the following measures:
1)Confirm the connection of the network cable.
- For communications over subnet, confirm the WINS server settings, and check
whether the server address can be resolved correctly.
- File Sharing service (communicating via port 137 (UDP), port 138 (UDP), and port
139 (TCP)) is authorized for the Firewall settings of the destination SMB server.
2)Check whether the file sharing service is enabled on the destination SMB server.
- File Sharing service for Microsoft Network is activated.
If the error still is not resolved, check the following setting.
- NetBIOS over TCP/IP for TCP/IP is activated.
3)Take one of the following measures:
- When the destination SMB server name is specified using the FQDN (example:
mypc01.fuji0.co.jp), confirm that the DNS server address is set correctly in the
Connectivity & Network Setup of the machine.
- If the connection with the DNS server has any problem, check whether the
destination server name set in the machine is registered on the DNS server.
Error Code Cause and Remedy
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