Error Code
457
Problem Solving
15
027-525
[Cause] During forwarding using SMB of the Scan to PC service, a file could not be
deleted from the SMB server because of one of the following reasons:
z
The file does not exist.
z
The file is opened.
z
The specified file name is being used as a directory.
[Remedy] Check whether the file is not being used by another user at the specified save
location.
027-526
[Cause] The machine failed to delete the lock directory on the SMB server while
transferring data using SMB of the Scan to PC service.
[Remedy] If the lock directory (*.LCK) exists in the destination, delete it manually, and
then execute the operation again.
027-527
[Cause] During forwarding using SMB of the Scan to PC service, a folder could not be
deleted from the SMB server because of one of the following reasons:
z
The file does not exist.
z
The directory is not empty.
z
The specified directory name does not exist.
[Remedy] Check whether the file is not being used by another user at the specified save
location.
027-528
[Cause] The machine failed to transfer data using SMB of the Scan to PC service
because no space is available at the save location on the SMB server.
[Remedy] Check whether the save location has free space.
027-529
[Cause] The machine failed to transfer data using SMB of the Scan to PC service
because an unexpected error has been received from the SMB server, or an
unexpected internal error has occurred on the machine.
[Remedy] Log into the server from another computer using the same user name, to
confirm whether a file can be written into the same save location on the
server. If the error still is not resolved, it may be an internal error. Contact our
Customer Support Center.
027-530
[Cause] There are duplicate file names.
[Do Not Save] is set as a handling method when names are duplicated for
scanned files.
[Remedy] Set the process to be executed when file names are duplicate to other than
[Do Not Save].
027-531
[Cause] Detected an incorrect filing policy (when add was selected) after connecting
to the server.
[Remedy] When [Rename New File] is set as the process to be executed when file
names are duplicate, confirm that the file format is not multi-page.
027-532
[Cause] Failed to access the NEXTNAME.DAT file.
[Remedy] When [Rename New File] is set as the process to be executed when file
names are duplicate, check the NEXTNAME.DAT file is correct.
027-533
[Cause] An internal error occurred.
[Remedy] Execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
027-543
[Cause] The SMB server (NetBIOS) name is invalid.
[Remedy] Check whether the server name of the SMB server is correct.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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