15 Problem Solving
458
Problem Solving
15
027-547
[Cause] SMB protocol error. An invalid character was detected in the specified
domain name.
[Remedy] If the error occurred during SMB authentication:
Consult your network administrator for the domain name, and then set it
correctly.
Also, check whether the domain name set on the machine is correct.
To confirm the settings, execute the following procedures:
1) Enter the System Administration mode, and select [Tools] > [Connectivity
& Network Setup] > [Remote Authentication/Directory Service] > [SMB
Server Settings].
2) Select the SMB server to confirm the domain name.
If the error occurred during transferring using SMB of the Scan to PC service:
Consult your network administrator whether the domain name specified when
entering login name is correct.
To confirm the domain name on the server, execute the following procedures:
1) Select [Start] > [Programs] > [Administrative Tools] > [Active Directory
Domains and Trusts] on the Active Directory domain controller.
2) From the left side frame of the [Active Directory Domains and Trusts]
window, select [Active Directory Domains and Trusts] > [Domains]. Right-
click [Domains] to select [Properties].
3) Select [General] tab in the domain properties window, and confirm the
domain name (prior to Windows 2000).
027-548
[Cause] SMB protocol error. An invalid character was detected in the specified user
name.
[Remedy] Have your network administrator set the user name on the server authorized
characters.
To confirm the user name on the server, execute the following procedures:
1) Select [Start] > [Programs] > [Administrative Tools] > [Active Directory
Users and Computers] on the Active Directory domain controller where the
user information is set.
2) Select [Active Directory Users and Computers] > [Server] > [Domains] >
[Users] from the left side frame of the [Active Directory Users and
Computers] window, to display the user information.
3) Right-click the target user from the right side frame of the [Active Directory
Domains and Trusts] window to select [Properties].
4) Select the [Account] tab in the [User Properties] window, and confirm the
user name of [User Log On Name (Prior to Windows 2000)].
027-549
[Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
027-564
[Cause] SMB protocol error. The SMB server was not found.
[Remedy] Check whether the connection between the authentication server and the
machine has been established via a network.
For example, confirm the following conditions:
z
Network cable connection
z
TCP/IP settings
z
Connection via Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP)
027-565
[Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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