15 Problem Solving
498
Problem Solving
15
016-517
[Cause] There is an error in the content described in the PostScript file.
[Remedy] Print with the PostScript driver. Furthermore, modify ProcessColorModel described in the
PostScript file so that the color mode does not change.
016-518
[Cause] With the PostScript driver, booklet and Watermark were specified at the same time.
[Remedy] With the PostScript driver, specifying a combination of booklet and Watermark/UUID is
not possible. Cancel one of them.
016-519
[Cause] The number of pages reached the maximum number of pages specified, and the print
job is terminated.
[Remedy] Have your system administrator change the maximum limit of printable pages.
016-520
[Cause] An error occurred in the high compression hardware.
[Remedy] Execute the operation again. Also change the output file format and color mode.
If the problem is not resolved, switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power. And then perform the above
operation again.
If the error still is not resolved, contact our Customer Support Center.
016-521
[Cause] The IC card reader is disconnected from the machine while scanning the data with
digital signature.
[Remedy] Switch off the machine power and connect the IC card reader, and then switch on the
machine power.
016-522
[Cause] LDAP server SSL authentication error. Unable to acquire an SSL client certificate.
[Remedy] The LDAP server is requesting an SSL client certificate. Set an SSL client certificate on
the machine.
016-523
[Cause] LDAP server SSL authentication error. The server certificate data is incorrect.
[Remedy] The machine cannot trust the SSL certificate of the LDAP server. Register the root
certificate for the LDAP server's SSL certificate to the machine.
016-524
[Cause] LDAP server SSL authentication error. The server certificate will expire soon.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can clear this error by
selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on
the machine; however, note that selecting this option does not ensure the validity of the
LDAP server.
016-525
[Cause] LDAP server SSL authentication error. The server certificate has expired.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can clear this error by
selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on
the machine; however, note that selecting this option does not ensure the validity of the
LDAP server.
016-526
[Cause] LDAP server SSL authentication error. The server name does not match the certificate.
[Remedy] Set the same LDAP server address to the machine and to the SSL certificate of the LDAP
server. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS
Communication] under [SSL/TLS Settings] on the machine; however, note that selecting
this option does not ensure the validity of the LDAP server.
016-527
[Cause] LDAP server SSL authentication error. This is an SSL authentication internal error.
[Remedy] An error occurred in the software. Contact our Customer Support Center.
016-528
[Cause] You are logged out of the smart card authentication mode while scanning the data with
a digital signature.
[Remedy] Log in to the machine with the smart card, and then execute the operation again.
Error Code Cause and Remedy
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