13 Problem Solving
432
Problem Solving
13
018-543
[Cause] Probable causes are as follows:
1) The machine failed to transfer data using SMB of the Scan to
PC service because the specified shared name does not exit.
2) The machine failed to transfer data using SMB of the Scan to
PC service because Invalid characters are used in the
specified shared name.
3) The machine failed to transfer data using SMB of the Scan to
PC service because access privilege does not set on the
specified shared name when the server is Macintosh.
[Remedy] 1) Confirm that the specified shared name exits in the destination
PC.
2) Take one of the following measures:
- Check whether the following invalid characters are included in
the shared name set in the machine:
" / : | < > ; , * ? \ [ ] + =
- Check whether a space character is included at the top or end
of the shared name set in the machine.
- Check whether the shared name set in the machine is
specified only by a period.
3) When the destination computer is Macintosh, you need to
change the access privileges for the user for shared folder. For
information about necessary accounting settings, consult your
system administrator.
The following is an example of a procedure for Mac OS X 10.6.
Note • It is recommended to create a dedicated account for
data transfer. You can create and set the account on
the dialog box that appears by choosing Apple menu
> [System Preferences] and then clicking [Accounts]
icon.
1) From Apple menu, choose [System Preferences], and then
click [Sharing].
2) Make sure that [File Sharing] check box is selected.
3) Select the folder being shared from folders listed in the [Shared
Folders] filed.
4) Choose [Read & Write] as privilege option for the user listed in
the [Users] field.
Note • For information on how to change the access
privilege settings on other version of Mac OS, consult
your system administrator or the official website of
Apple Japan, Inc.
018-547
[Cause] The machine failed to transfer data using SMB of the Scan to PC
service because the number of users logging into the SMB server
exceeded the limit when logging in to the SMB server.
[Remedy] Take one of the following measures:
z
Confirm how many users can access the shared folder.
z
Check whether the number of login users have exceeded the
limit.
018-556
[Cause] An error occurred on the HTTP server.
[Remedy] Check whether you can access the drive or directory which is
specified as the destination HTTP server for the scanned
documents is accessible, and then execute the operation again. If
the error still is not resolved, contact our Customer Support
Center.
018-557
[Cause] Invalid characters are used in the file name which is specified as
the destination to transfer the scanned documents.
[Remedy] Specify the file name with the authorized characters.
Error Code Cause and Remedy
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