Error Code
445
Problem Solving
13
021-505
[Cause] The SSL / TLS communication with the EP server failed.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
021-506
[Cause] SSL Certificate for the EP server is incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
021-507
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. Execute the
operation again. If the error still is not resolved, contact our
Customer Support Center.
021-508
[Cause] An error occurred while connecting to EP system via the Internet.
There is a problem with the address of the EP proxy server name.
[Remedy] Check the followings:
z
The login user of the EP proxy server
z
The password of the EP proxy server
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our
Customer Support Center.
021-509
[Cause] An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
021-510
021-511
021-512
021-513
021-514
[Cause] This printer has already been specified with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. Execute the
operation again. If the error still is not resolved, contact our
Customer Support Center.
021-515
021-516
[Cause] The settings of this printer on the EP server is incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. Execute the
operation again. If the error still is not resolved, contact our
Customer Support Center.
021-517
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. Execute the
operation again. If the error still is not resolved, contact our
Customer Support Center.
021-518
021-519
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error
still is not resolved, contact our Customer Support Center.
021-520
021-521
021-522
[Cause] An error occurred while communicating with the EP server.
[Remedy] Check the followings:
z
The network cable connection on the machine is correct.
z
The printer’s settings for the subnet mask, DNS server address,
and default gateway are correct.
If the error still is not resolved, contact our Customer Support Center.
Error Code Cause and Remedy
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