13 Problem Solving
446
Problem Solving
13
021-523
[Cause] An error occurred while communicating with the EP server.
[Remedy] Start the SOAP port, switch off the machine power, make sure
that the touch screen is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer
Support Center.
021-524
021-525
012-526
021-527
021-528
[Cause] An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
021-529
[Cause] The machine attempted to upgrade the software of EP system via
the Internet, but the latest software version is already installed.
[Remedy] Contact our Customer Support Center.
021-530
021-531
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error
still is not resolved, contact our Customer Support Center.
021-532
021-533
021-534
021-535
[Cause] The machine attempted to upgrade the software of EP system via
the Internet, but the software upgrade failed.
[Remedy] Contact our Customer Support Center.
021-700
[Cause] The USB cable is unplugged or the USB interface may be out of
order.
[Remedy] Confirm that the USB cable is connected and switch off the
machine power, make sure that the touch screen is blank, and
then switch on the machine power. If the error still is not resolved,
contact our Customer Support Center.
021-701
[Cause] The USB interface error occurred.
[Remedy] Retry after waiting for a while or confirm that the USB cable is
connected and switch off the machine power, make sure that the
touch screen is blank, and then switch on the machine power. If
the error still is not resolved, contact our Customer Support
Center.
021-731
[Cause] While EP system is available, you attempted to make color copies
when the use of color is restricted.
[Remedy] Allow the use of color or insert a card that does not restrict the
feature.
021-732
[Cause] EP system is not available.
[Remedy] Insert the card or drop a coin into the slot, and confirm whether
the amount or number of time left is enough.
021-733
[Cause] EP system is not available because the use of color is restricted
or the number of color pages reached the maximum.
[Remedy] Allow the use of color or insert a card that has not reach the
maximum.
021-750
021-751
021-770
021-771
021-772
[Cause] An error occurred during maintenance or repair request and our
Customer Support Center failed.
[Remedy] Confirm that the telephone line is connected and retry after
waiting for a while.
If the error code is displayed again, contact our Customer
Support Center by telephone.
Error Code Cause and Remedy
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