Images Turn Out Elongated
Check the following points
● Are the rollers clean? (page 188)
● Do the documents meet the paper requirements? (page 188)
● Are the pick rollers, separator roller and brake roller worn out? (page 188)
● Have you adjusted the magnification level? (page 188)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 190)
first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List or the Contact for Inquiries section in Safety Precautions bundled with this
product and make an inquiry.
● Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Daily Care (page 115).
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 58).
● Are the pick rollers, separator roller and brake roller worn out?
Solution
Use one of the following methods to check the pick roller, separator roller, and brake roller counters, and
replace the pick rollers, separator roller, and brake roller if necessary.
● You can select [23: Show/Clear Counters] from [Main Menu] on the operator panel to check the number
of sheets that have been scanned.
For details, refer to Checking and Resetting the Counters (page 83).
● You can start up the Software Operation Panel to check the number of sheets that have been scanned.
For details, refer to Checking the Sheet Counters (page 216).
For details about replacing the pick rollers, separator roller, and brake roller, refer to Replacing the Pick
Roller (page 139), Replacing the Separator Roller (page 142), and Replacing the Brake Roller (page 147).
● Have you adjusted the magnification level?
Solution
In [Hardware Setting] of the Software Operation Panel, adjust the scan scale in the feeding direction.
For details, refer to Adjusting the Starting Position for Scanning [Offset Setting/Vertical magnification
Adjustment] (page 223).
Troubleshooting
188
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