Troubleshooting and tips
Help if problems occur
Should you at any time have a p roblem with your computer that you can’t solve
yourself, in many cases you can quickly s olve it by using the SystemDiagnostics
program which is pre-installed on yo ur computer.
The SystemDiagnostics program is already installed on devices which were
delivered with a Windows operating system.
► To sta rt the SystemDiagnost
ics program, click on Startsymbol - Program - Fujitsu - SystemDia gnostics.
► If a problem is found during a test run, the SystemDiagnostics program outputs
a code (e.g. DIFS-Code YXXX12345 6789123).
► Make a note of the output DIFS
code and the identity number of your device. The identity
number can be found on the typ
e rating p late on the back of the casing.
► For furth er clarification of the problem, contact the Service Desk for y our country (see the Service
Desk list or visit the Internet at "
http://ts.fujitsu.com/suppor t/servicedesk.html"). When you do
this, please have ready the identity number and serial number of your system and th e DIFS code.
The notebook’s date or time is incorrect
SummertimeTime,daylights avingsTimenotc orr ec tTime notcorrectInc orrect dat e/timeDateisincorrectBufferbattery,load
Cause Troubleshoot ing
Time and date are incorrect. ► With the BI OS-Setup-Utility, you can set the
date and time in the main menu.
If the date and time are re peatedly incorrect when you switch on the notebook,
the built-in battery that supplies the internal clock has failed.
► Please contact your sales ou
tlet or our Hotline/Service Desk.
The notebook’s LCD screen remains blank
LCDscre
en
LCDscre
enistoo dark
Cause Troubleshoot ing
Monitor is switched off.
► Press a key or touch the touchpad.
External monitor or television set conn ecte d. ► Press the key combination t o switch the
screen output, see "
Key combinations",
Page 22.
62 Fujitsu Technology S olutions
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