Troubleshooting and tips
Help if problems occur
Should you at any time have a problem with your computer th at you can’t solve
yourself, i n many cases you can quickly solve it by using the SystemDiagnostics
program which is pre-installed on your computer.
The SystemDiagnostics program is already installed on devices which were
delivered with a Windows operating system.
► To start the SystemDiagnost
ics program, click on Startsymbol - Program - Fujitsu - SystemDiagnostics.
► If a problem is found during a test run, the SystemDiagnostics program outputs
a code (e.g. DIFS-Code YXXX123 456789123).
► Make a note of the output DIFS
code and th e identity number of your device. The identity
number can be found on the typ
e rating plate on the back of the casing.
► For further clarification of the problem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/suppor t"). When you do this, plea se have
ready the identity number and serial number of your system and the DIFS code.
Restoring the hard disk contents under Windows
Harddisk:Operatingsystem,restoring
You can reinstall the operat
ing system with the "Windows Recovery CD" and
the "Drivers & Utilities" C
D/DVD.
The instructions are provi
ded on the case of the Recovery CD.
During the reinstall proc
ess your personal files and any installed programs
will be deleted. We advise
youtobackupyourfiles to an external hard
drive, or CD / DVD disk befo
re you start.
► Switch the notebook on.
The following display briefly appears on the screen during start-up:
<ESC>Diagnostic screen <
F12>Boot Me nu <F2>BIOS Se tup
► When this message appears, press the function key
F12
.
► Insert the "W in dows Recove
ry CD" into the optical drive.
► Select CD-ROM and press the Enter key.
► Follow the instructions on t
he screen.
After the installation you must install all the drivers again. Some installed hardware
components will not be correctly supported until this has been done.
► Insert the "Drivers & Utilit
ies" CD/DV D into the optical drive. The CD starts automatically.
► Click on the Desk Update button.
► Select Automatic driver inst
allation (Express) and click on Start installation.
► Follow the instructions on the screen.
► Restart y our notebook when the
driver installation is completed.
A26391-K218-Z200-1 -7619 , edition 1 57
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