Troubleshooting and tips
Help if problems occur
Should you at any time have a problem with your computer that you can’t solve
yourself, in many cases you can quickly solve it by using the SystemDiagnostics
program which is pre-installed on yo ur computer.
The SystemDiagnostics program is already installed on devices which were
delivered with a Windows operating system.
► To start th e SystemDiagnost
ics program, click on Startsymbol - Program - Fujit su - SystemDiagnostics.
► If a problem is found during a test run, the SystemDiagnostics program outputs
a code (e.g. DIFS-Code YXXX123456789123).
► Make a note of the output DIFS
code and the identity number of your device. The identity
number can be found on the typ
e ra ting plate on the ba ck of the casing.
► For further clarification of the problem, contact the Service Desk for your country (see the Service
Desk list or visit the Internet at "
http://ts.fujitsu.com/suppor t/servicedesk.html"). When you do
this, please have ready the identity number and serial number of your system and the DIFS code.
Restoring the hard disk contents under Windows
Harddisk:Operatingsystem,restoring
You can reinstall the operat
ing system with the "Windows Recovery CD " and
the "Drivers & Utilities" C
D/DVD.
The instruct ions are provi
ded on the case o f the Recovery CD.
During the r einstall proc
ess your perso nal files and a ny installed programs
will be deleted. We advise
youtobackupyourfiles to an external hard
drive, or CD / DVD disk befo
re you start.
► Switch the notebook on.
The following display briefly appears on the screen during start-up:
<ESC>Diagnostic screen <
F12>Boot Menu <F2>BIOS Setup
► When this message a ppears, press the function key
F12
.
► Insert th e " Windows Recove
ry CD" into the optical drive.
► Select CD -ROM and press the Enter key.
► Follow the instructions on t
he screen.
After the installation you must install all the drivers again. Some installed hardware
components will not be correctly supported until this has been done.
► Insert the "Drivers & Utilit
ies" CD/DVD into the optical drive. The CD starts automatically.
► Click on the Desk Update button.
► Select Automatic driver inst
allation (Express) and click on S tart insta llation.
► Follow the instructions on the screen.
► Resta rt you r notebook when the
driver installation is completed.
80 Fujitsu Technology Solutions