Troubleshooting and tips
Error message/cause Resolution
Extended memory failed at offset: xxxx Failin g Bits:
zzzz zzzz
When te sting the extended memory an e rror has
resulted at the address xxxx.
► Check w hether the additional me
mory
module has been inserted correc
tly.
Failure Fixed Disk n
The settings of the hard disk drive are i ncorrect.
► Start the BIOS Setup (Primar
yMaster
submenu) and select the c orr
ect settings.
Keyboard controller error
► Switch the notebook o ff w
ith the ON/OFF
button.
► Wait 3 - 5 seconds and switch o n the
notebook again.
Keyboard error
If you are using an e xternal keyboard:
► Check the connection and reboot the
notebook.
nn Stuck key
► Make sure that no key is pressed.
Operating system not found
► Check in the BIOS Setup whether you r hard
disk has been set correctly.
► M ake sure that the operating system is
installed on the corresponding drive.
Press <F1> to resume, <F2> to SETUP
This error message appe ars if an error occurs
during the self-test before starting the operating
system.
► Press the
F1
funct
ion key to start the
operating sys
tem.
► Press the function key
F2
to acces s the
BIOS Setup.
Previous boot incomplete - Default configuration
used Due to a n error during the previous system
boot, default values were used for certain
settings. Check the settings in the BIOS Setup.
► Press the
F1
function key when promp ted
to do so.
Real time clock error
► Contact your s ales outlet or our customer
service centre.
nnnnK Shadow RAM failed at offset: xxxx F ailing
Bits: zzzz
► Contact
your sales outlet or our customer
servic
e centre.
Syste
m battery is dead - Replace a nd run SE TU P
► Contact your s ales outlet or our customer
service centre.
System cache error - C ache disabled
► Contact your s ales outlet or our customer
service centre.
System timer e rror
► Cont
act your s ales outlet or our customer
ser
vice centre.
Fujitsu 99
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