XI. Common problems
1. The charging box cannot charge: please check whether the
interface is properly connected or try to replace the charging
line.
2. The earphones cannot be charged: please check if there is
power in the charging box, and then wipe the contact point
between the earphones and the charging box to prevent improper
charging contact caused by dust.
3. The earphones cannot be turned on: please check if there is
power in the earphones and put it into the charging box again
to start up.
4. Two "W1" device names appear in the mobile phone search,
delete the two bluetooth names, turn off the earphones and
restart the connection.
5. The voice of answering the call is too low or not clearly:
try to turn up the tone of mobile phone.
6. How far is the interconnection distance between the left and
right earphones: within 3 meters of zero obstacle.
For a better music experience, it is recommended to use an
operating system above ISO8.0&Android4.3.
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