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Software support tools
www.gateway.com
CD/DVD drive
The computer does not recognize a disc or the CD/DVD drive
■ The disc may not be correctly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retainers hold the disc in place.
■ The CD/DVD drive may not be completely inserted into the drive bay.
Press the drive into the bay, then try to access the disc again.
■ Make sure the disc label is facing up.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Clean the disc. For more information, see “To clean a CD or DVD:” on
page 246.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
■ Make sure the CD label is facing up.
■ Make sure the volume controls are turned up. For more information, see
“Adjusting the volume in Windows XP” on page 76 and “Adjusting the
volume in Windows Me, Windows 2000, and Windows 98” on page 80.
■ Make sure mute controls are turned off. To make sure mute is turned off:
■ In Windows XP, click Start, then select Control Panel. Click Sounds,
Speech, and Audio Devices
, then Adjust the system volume. Make sure
that the Mute check box is not selected. For more information
about the mute setting, see “Adjusting the volume in Windows XP”
on page 76.
■ In Windows 98, Windows 2000, and Windows Me, double-click
the speaker icon in the lower right corner of the taskbar and make
sure that the
Master Out, CD Audio, MIDI, Digital, and Wave Mute
check boxes are not selected. For more information about the mute
setting, see “Adjusting the volume in Windows Me,
Windows 2000, and Windows 98” on page 80.
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