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Chapter 17: Troubleshooting
www.gateway.com
■ If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also
make sure the modem dialing properties are set appropriately.
To check the dialing properties in Windows XP:
1 Click Start, then select Control Panel. If you do not see the Phone and
Modem Options
icon, click Switch to Classic View.
2 Click/double-click the Phone and Modem Options icon, then click the
Dialing Rules tab.
3 Select the location from which you are dialing, then click Edit.
4 Make sure all settings are correct.
To check the dialing properties in Windows Me and Windows 98:
1 Click Start, then select Settings, then Control Panel. The Control Panel
window opens. If you do not see the
Modems icon, click view all
control panel options
.
2 Click/Double-click the Modems icon, then click Dialing Properties. The
Dialing Properties window opens.
3 Make sure all settings are correct.
■ Disconnect any answering machine, fax machine, or printer that is on
the same line as the modem. You should not have these devices plugged
into the same telephone line as the modem.
■ Make sure that you are not using a digital, rollover, or PBX line. These
lines do not work with your modem.
■ Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the
less line noise it can tolerate and still work correctly.
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